Terms and Conditions

Last updated: 10/01/2026

These Terms and Conditions govern your use of this website and the services provided by Crown Group Estates Ltd (“we”, “our”, “us”). By accessing our website or instructing our services, you agree to be bound by these terms.

If you do not agree, please do not use our website or services.

Company Information

Crown Group Estates Ltd
309 Hoe Street
London
E17 9BG
United Kingdom

Email: hello@crowngroupestates.com
Telephone: 020 4522 8366

We are a UK-based property company providing services including residential sales, property sourcing, and property consultancy.

Services

We provide property-related services, including but not limited to:

Residential and commercial property sales
Property sourcing and investment opportunities
Property consultancy and advisory services
Buying agent services

All services are subject to availability and may vary depending on client requirements.

Website Use

By using this website, you agree that:

All content is for general information only
You will not use the website for unlawful purposes
You will not attempt to gain unauthorised access to systems
You will not copy, distribute, or reproduce content without permission

We reserve the right to modify or withdraw content at any time without notice.

Property Information Disclaimer

All property details, descriptions, images, and prices:

Are provided in good faith
Are subject to change without notice
Do not constitute an offer or contract

We do not guarantee the accuracy or completeness of property listings and recommend independent verification.

Client Instructions

By instructing us, you confirm that:

You have the authority to act in relation to the property
Information provided is accurate and complete
You will cooperate with reasonable requests for information

We reserve the right to decline or terminate instructions at our discretion.

Fees and Payments

Fees will be agreed in writing prior to engagement
Commission-based services will be clearly outlined
Payment terms will be specified in engagement agreements

We reserve the right to charge additional fees where:

Information provided is inaccurate
Additional work is required beyond initial scope

Anti-Money Laundering (AML)

We are legally required to comply with UK Anti-Money Laundering Regulations.

You may be required to provide:

Proof of identity
Proof of address
Source of funds documentation

We reserve the right to delay or refuse services where compliance requirements are not met.

Third-Party Services

We may introduce or refer you to third-party providers (e.g. solicitors, mortgage brokers, surveyors).

These parties act independently
We do not accept liability for their services
Any agreements with third parties are separate from us

Intellectual Property

All website content including:

Text
Branding
Logos
Images

is owned by Crown Group Estates Ltd unless otherwise stated.

You may not reproduce or distribute content without prior written consent.

Data Protection

We process personal data in accordance with:

UK GDPR
Data Protection Act 2018

Please refer to our Privacy Policy for full details.

Complaints

We operate a formal complaints procedure in line with regulatory requirements.

If you are dissatisfied with our service, please contact us in writing.

If a complaint cannot be resolved internally, it may be referred to an independent redress scheme such as The Property Ombudsman, of which we are a member.

European Users

If you are based in the European Economic Area (EEA):