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Privacy Policy

Last updated: 01/02/2026


Crown Group Estates Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or engage with our services.


This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).


Who We Are


Crown Group Estates Ltd
309 Hoe Street
London
E17 9BG
United Kingdom

Email: hello@crowngroupestates.com
Telephone: 020 4522 8366


We act as a data controller for the purposes of data protection law.


What Personal Data We Collect

We may collect and process the following personal data:


Information You Provide

  • Full name
  • Email address
  • Telephone number
  • Property address
  • Identification documents (for compliance purposes)
  • Financial information (where required)
  • Details provided via forms, emails, or phone calls


Property & Transaction Data

  • Property ownership details
  • Buyer/seller preferences
  • Investment criteria
  • Transaction history


Website Usage Data

  • IP address
  • Browser type and device
  • Pages visited and time spent
  • Referring URLs


How We Use Your Personal Data

We use your personal data to:

  • Respond to enquiries and provide information
  • Deliver estate agency and property services
  • Arrange property viewings and transactions
  • Introduce buyers, sellers, and investors
  • Carry out property sourcing and consultancy
  • Comply with legal and regulatory requirements
  • Improve our website and services
  • Send marketing communications (where consent is given)


Lawful Basis for Processing

We rely on the following lawful bases:


Contract

Processing necessary to provide our services or take steps prior to entering into a contract.


Legal Obligation

To comply with laws such as Anti-Money Laundering (AML) regulations.


Legitimate Interests

To operate and improve our business, respond to enquiries, and manage relationships.


Consent

Where you have opted in to receive marketing communications.


Anti-Money Laundering (AML)

As a property business, we are required to carry out identity checks under UK AML regulations.

This may include:

  • Proof of identity
  • Proof of address
  • Source of funds verification

Failure to provide this information may result in delays or inability to proceed with services.


How We Share Your Data

We may share your personal data with:

  • Solicitors and conveyancers
  • Mortgage brokers and financial advisers
  • Surveyors and valuers
  • IT and CRM providers
  • Regulatory authorities
  • Anti-money laundering verification providers

All third parties are required to process data securely and in accordance with data protection laws.

We do not sell your personal data.


International Data Transfers

Where necessary, your data may be transferred outside the UK or EEA.

In such cases, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Secure data processing agreements


Data Retention

We retain personal data only as long as necessary:

  • Client and transaction records: up to 6 years
  • AML records: 5 years (as required by law)
  • Marketing data: until consent is withdrawn
  • General enquiries: as required for business purposes


Your Rights

Under UK GDPR / EU GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.


Cookies

Our website uses cookies to enhance user experience and analyse traffic.

For more information, please see our Cookie Policy.


Data Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure servers and systems
  • Access controls
  • Data encryption where appropriate


Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.


Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with:


Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

If you are located in the EU, you may contact your local data protection authority.


Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.


Contact Us

Crown Group Estates Ltd
309 Hoe Street
London
E17 9BG

Email: hello@crowngroupestates.com
Telephone: 020 4522 8366